Shipping policy

• We are pleased to offer shipping on all e-bikes and on accessories to United States and Canada.
• Orders are generally shipped requiring a signature at delivery. Once the item has shipped, a cancellation request falls under the return policy and address change requests are subject to a fee.
• Pre-order and backorder ship based on the estimated time on the product page.
• Honeywell bikes are not responsible for any lost, stolen, or damaged items due to any parcel service fault.
• Your payment method will be charged at time of purchase, including pre-order and backorder.
• Shipping fees may be subject to change without notice.
• Customs charges, including taxes, fees, and duties, may apply to orders shipped internationally. These charges are the responsibility of the customer and are not included in the price of the products or shipping fees. We encourage our customers to be aware of any customs regulations and fees in their country before placing an order. If customs charges are assessed on an order and the customer refuses to pay, the package may be returned to us. The customer will be responsible for any return shipping fees and any other associated fees or penalties. We cannot be held responsible for any delays or losses due to customs regulations or charges.
• Starting August 1, 2023, we will be implementing a modification to our warranty order shipping policy. As of this date, the shipping costs associated with warranty orders will no longer be covered by us.