Frequently Asked Question
Bike Features & Technology
Your e-bike will usually arrive at least 90% preassembled. All you have to do is to assemble the front wheel, install the handlebars, insert the pedals, complete a safety inspection, and fully charge the battery.
You can operate Honeywell e-bikes in three modes:
1. Pedal-Only: ride just like a regular bicycle.
2. Pedal-Assist Mode: assist the rider by providing power only when you pedal. You can easily change the pedal assist level on the display unit.
3. Powered only: no pedaling is needed when using the bike in this mode.
Yes, Honeywell e-bikes and their components are water resistant. Riding in rain or snow should not cause any damage. But please do not submerge your bike or bike component in water, or use pressure washer to clean the bike because too much water could damage the components inside.
Yes, you can use the throttle the entire ride but it will impact how long the battery will last. Throttle powered only usually gets you 20-30 miles on a full charge.
Your electric bike is equipped with a thumb throttle, and the throttle can be activated from a complete stop.
Your e-bike can assist you up 20MPH (32 km/h) without pedaling. Honeywell bikes are considered Class 2 electric bikes.
The maximum weight limit of the electric mountain bikes is 300lbs, and 250lbs for the electric foldable bikes. The maximum cargo weight is about 50lbs.
Battery & Battery Care
A full charge usually takes approximately 4-5 hours.
The battery is removable so you can easily charge it on or off the bike.
Battery typically lasts 5 years until start losing some of its efficiency, however it also depends on how much you use the bike and the way you take care of your battery. A battery can still deliver at least 80% of the original capacity after 800 charges.
Please learn more about battery charging, care and storage from the bike's user manual.
Yes, all Honeywell e-bikes are free shipping within the 48 contiguous United States. Customers that spend $100 and over qualify free ground shipping within the continental United States.
In stock bike usually ships within 3 business days after an order is placed. Once the bike is shipped, it usually will be delivered with 5-7 business days. Pre-order and backorder ship based on the estimated time on the product page.
Return and Warranty
All Honeywell e-bikes and their components carry 1-year manufacturer warranty with the original registered owner, including frame, battery, electronics and most parts. If you believe your Honeywell bike has a warranty issue, please contact us directly.Contact Us
Your e-bike is valid for return within 14 days from the date of delivery. if you need to submit a return request, please read the complete return policy here.Read Return Policy